Harley Assist membership allows you to ride with the security that help is available any time of the day or night, Australia-wide*.
* Please refer to the full Terms & Conditions for more information.
Flat batteries can occur. If you find yourself immobilised with a battery problem, we will attend to your motorcycle, test the battery for performance, jump start the flat battery or transport the motorcycle to the nearest Harley-Davidson dealer if required (subject to the towing limits).
If your motorcycle runs out of fuel, we will provide sufficient fuel (to a maximum of 5 litres) for you to travel to the nearest available petrol station.
If you find yourself with a flat tyre, we will transport the motorcycle to an approved tyre outlet or Harley-Davidson dealer. Towing is provided up to the towing limits specified below.
If you lose your keys, we will provide all reasonable assistance (subject to proof of ownership shown) to:
- locate and deliver a spare key or
- arrange for the rider to retrieve the spare key, if this is more practical
In all other situations where the key is not available, we will arrange to transport the motorcycle to a Harley-Davidson dealer. We will not be responsible for any damage incurred, or for any repair costs that result from moving the motorcycle while it is locked. A limit of $150 applies to this benefit. All additional costs are your responsibility.
If your motorcycle cannot be mobilised at the breakdown location, we will deliver your motorcycle to the nearest Harley-Davidson dealer. If the breakdown has occurred after business hours, we will arrange for your motorcycle to be stored at a secure facility and delivered to the dealer the next working day. Towing is limited to a maximum value of $1000 per incident. Please note that all additional towing costs are your responsibility.
We will provide one taxi ride per incident, to a maximum value of $150 (incl GST) to continue your journey. Limits apply. Refer to Terms and Conditions
Following an accident, we will coordinate towing arrangements and will also provide advice on accident procedures. If required, we will coordinate alternative transport to enable you to continue your journey. All accident towing and alternative transport costs are your responsibility.
(Note that these costs, subject to the payment of any excess, may be recoverable from your insurance company under an appropriate insurance policy)
We will attend and recover your motorcycle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary. Should specialist equipment and/or towing become necessary, services may be provided at our discretion, but all additional costs will be your responsibility.
If your motorcycle is immobilised by a breakdown for more than 24 hours and you are more than 100 km from your home, we will provide the following benefits:
We will provide up to 3 nights accommodation up to the value of $150 per night (room cost only) should you decide to remain with your motorcycle while it is repaired locally, or if alternative transport is unavailable. Any amounts charged in excess of this limit will be at your cost. This benefit will stop once your motorcycle has been repaired.
We will provide a rental vehicle for up to 3 days up to the value of $70 per day. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers on the rental vehicle. This benefit can be extended to 5 days to a value of $70 per day if accommodation is not utilised. The benefit will stop once your motorcycle has been repaired.
Should hotel accommodation or a rental vehicle be unavailable, we will transport you and your pillion passenger to your home or to your intended destination up to the equivalent value of a rental vehicle (maximum $350), per incident. Any amounts charged in excess of this will be at your cost.
Telephone legal advice is available from one of our preferred legal firms for preliminary advice on any matter involving the use or ownership of your motorcycle. Advice is confidential and there are no consultation fees or telephone charges. It does not extend to written advice, preparation of briefs or personal interviews.
Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. You will be responsible for all associated medical costs.
Following a motorcycle breakdown or accident, we will provide emergency assistance with cancellation and rebooking of any pre-booked travel arrangements, including accommodation and flight reservations. Costs associated with rebooking or cancelling travel plans will be at your expense.
Following a breakdown or accident, we will relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay and/or provide advice on local transport options and alternatives.